A1: No, ALLCAPS also operates physical stores.

A2: All products listed on the online shopping site can be viewed at the physical store. Even products not displayed in the store will be brought out if you show the page of the desired product.

A3: Please refer to the size guide on our homepage.

A4: You cannot specify the delivery date at the time of order. The Yamato Transport inquiry number is included in the email after shipping, so you can change the delivery date and time via Kuroneko Members.

A5: The products you ordered will be shipped within approximately 3 to 5 business days. Delivery of the products usually takes about 1 to 2 days from shipping. Delivery may be delayed due to the destination area or traffic conditions.

A6: We apologize. Separate orders are not combined. Even if the orders are on the same day, if the order numbers are different, they will be shipped separately. This is due to system constraints, so we cannot accept changes. Please understand. We kindly ask you to add all the desired products to your cart before confirming your order.

A7: Yes, we also ship overseas. Please check the Shipping Policy for shipping fees when sending overseas.

A8: It varies depending on the payment method.
・For those who pay in advance, we will send a reshipment inquiry email when the item is returned to our store. If you wish to have it reshipped, please make a prepayment of 【Reshipping fee 800 yen】.
・For those who pay later, cancellation will be processed immediately upon arrival, so reshipment is not possible. Please place a new order.
・Please note that if you refuse to receive or cancel after shipping, we may refuse your next order.

A10: Credit cards (VISA, Master Card, JCB, American Express), convenience store payments, deferred payment (Paidy), and PayPay are available. For details, please check here.

A10: Regarding purchases made at the online store, receipts are not issued. Statements or receipts from various payment institutions can be used as substitutes for receipts. For purchases made in-store, paper receipts will be issued upon request.

A11: If there is a major defect not listed on the delivered product, or if a product different from the order details is received, we will accept returns or exchanges of the product. Please contact us within 7 days of receiving the product. Returns or cancellations due to customer convenience (such as size not fitting or different from the image) cannot be accepted.

A12: Yes, if the return conditions are met, it is possible to return even just one item. In that case, the refund will be made after confirming your bank account details.

A13: We apologize, but cancellations are not possible. Please carefully check the product description and size before placing your order. Also, changes to the payment method after ordering are not allowed.